Privacy Policy
Last updated: June 2026
Plymouth Urgent Care (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit plymouthurgentcare.com or communicate with us, including by text message.
1. Information We Collect
- Contact details you provide — such as your name and mobile phone number — when you submit our website chat widget or contact us.
- Communications — messages, inquiries, and information you share with us by phone, text, or in person.
- Usage data — basic, non-identifying information about how you use our website (e.g., pages visited), collected via standard web technologies.
2. SMS / Text Messaging
If you provide your mobile number and opt in through our website chat widget, you consent to receive text messages from Plymouth Urgent Care. The widget collects consent separately for two message types: (1) customer-care messages, such as visit-related notifications, appointment coordination, and requests to review your experience; and (2) promotional messages, such as special offers, discounts, and service announcements. Each consent is independent — you may opt into either or both, and promotional consent is never combined with customer-care consent. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of any purchase or of receiving care.
Your mobile information is never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors strictly to support our services (such as customer service or message delivery) is permitted. All other categories of data exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. How We Use Your Information
- To respond to your inquiries and provide customer support.
- To send you visit-related notifications and review requests that you have consented to receive.
- To operate, maintain, and improve our website and services.
- To comply with applicable laws and protect our legal rights.
4. How We Share Information
We do not sell your personal information. We may share information only: (a) with service providers who help us operate our website and deliver communications, under confidentiality obligations; (b) when required by law or to protect rights and safety; or (c) with your consent. As stated above, text-messaging opt-in and consent data is never shared with third parties for marketing.
5. Protected Health Information
Plymouth Urgent Care is a healthcare provider. Your protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which is provided at the clinic. This website does not collect medical records or PHI.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is completely secure.
7. Your Choices
You may opt out of text messages at any time by replying STOP. You may contact us using the details below to ask about the information we hold.
8. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect their information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
Plymouth Urgent Care
41424 Ann Arbor Rd, Plymouth, MI 48170
Phone: (734) 254-0700
Email: info@plymouthurgentcare.com